Q: How do I access my Control Panel?
A: You can access your control panel in two ways:
1) Click on the "Agents Only" link at the bottom of every page
- OR -
2) In the address bar of your browser, enter your website address followed by /activeagent. Example: www.joeagent.com/activeagent

You will be prompted for you user name and password so have it ready. A successful login will bring you to your control panel home page.

Q: How do I change my password?
A: From your Control Panel, click the "Agent Tools" tab at the top of your screen. Next, click on the "Account Info" button located just below the tabs at the top of your screen. This takes you to a page that lists your account information.

Your password is clickable. Simply click on the password and enter your new password in the fields provided. After you save your new password you will be required to login again.

Q: Where do I change my personal information that will appear on my pages?
A: From your Control Panel, click on the "Website Manager" tab located at the top of your screen. This directs you to the page where you can fill out or modify the contact information (name, address, phone number) you want prospects to see while viewing the site.

In addition, you can click on the Home Page Manager and Layout Manager buttons to modify the information you want to appear on your Home Page and the supporting pages of your site.

Be sure to click "Save Information" when you are finished, and the changes will be complete.

Q: How do I add my photo?
A: Access the "Website Manager" tab from your Control Panel. You will see a "Current Photo" section with an "Edit Photo" button located beneath the photo box. Click on "Edit Photo" and popup will appear where you can update your photo. Here's what you do:

• Click Browse Images
• This links to your Image Library in another window.
• Select an image or photo from your Image Library.
• Clicking your desired image will close the Image Library window and you will see your image in the Edit Photo popup.
• Click "Save" to save your newly selected photo and your photo will be added.

Q: Can I add a Virtual Tour for a property?
A: Yes! Access the "Property Tools" tab from your Control Panel. This will take you to the "Listings Manager" where you will find your listings. Click on the "Add Virtual Tour" button. Enter the URL of the Virtual Tour for that property in the box provided. Set the "Virtual Tour URL" box to blank to remove it.

Be sure to click "Save Information" when you are finished, and the changes will be complete.

Q: What is IDX?
A: Internet Data Exchange (IDX) is a program that allows brokers and agents to show each others' listings on the Internet. This allows the public to search for properties throughout the entire MLS directly from your website.

Q: How often is the IDX data updated?
A: Most of the MLS data provided by ActiveAgent™ is updated 3 times a day. However, frequency of updates is dependent on how often the MLS updates their data to their vendors.

Q: How do I change my domain name?
A: If you have an ActiveAgent™ website and decide to change your domain name, simply contact your account manager and they can take care of it for you. There is a one time $25 charge to change your domain name.

Q: Can I create my own custom page?
A: Yes, you can. Click on the "Website Manager" tab and then the "Page Manager" button in your Control Panel.

• To add your own page, click the "Add a Page" button under the desired menu.
• From the popup window, choose "Custom Page" from the drop down menu. Once you make your selection, you'll be directed back to the Page Manager page and your newly added page will appear. It will default to being called "New Page".
• Click Edit to edit the properties of the page you just created.
• Once you are done, be sure to enable the page so that it will show up on your website.

Q: How can I make it easy for people to go directly to my listings?
A: With ActiveAgent™, your listings have a unique and easy URL. You can send them directly by giving them your web address followed by the MLS number of the listing

Example: www.yourwebsite.com/1122334, where 1122334 represents the MLS number of the particular listing.

Q: How can I see my leads?
A: Click on the "Leads Manager" tab in your Control Panel. The Contact Manager will show you who has filled out a contact form on your site. PropertyWizard will show you all the people who have signed up for a PropertyWizard account. You can click on Export Contacts button to export the contact lists from both of these areas if you wish.

Q: Can I use HTML on my ActiveAgent™ site?
A: Yes, you can. Most content sections in the control panel contain a WYSIWYG HTML Editor where you can enter content and use the functions of the editor to change size, color, bullet points, etc. You can also enter your own HTML code there if you prefer.

Q: How do I change the look of my website?
A: Access the "Website Manager" tab from your Control Panel and click on "Style Manager". You can view layouts based on a theme or you can click on "Browse all Styles" to view all the layouts. You can select your layout, color, and choose a splash page if you choose.

Once you have decided on a layout click "Save Information." Your new look will now be in effect.

Q: How do I create an Auto Responder?
A: Access the "Marketing Tools" tab from your Control Panel. Once there, click on "Auto Responders". This will take you to a page where you can modify your Auto Responder.

A default Auto Responder is automatically set for you. If you wish to change that message or create a new one simply enter the text in the box provided. Changing any of the text within the box will change the message that will be emailed to your clients when they request information.

To go back to using the default Auto Responder, simply remove your custom message and click "Save Changes".

Q: What is AdTracker?
A: Simply put, it is a powerful electronic tracking system for any of your listings. This unique tool allows you to track your advertising by appending any code you wish at the end of your ActiveListing URL.

For example, if you are advertising a listing in the newspaper, your ad should include your listing URL as www.joeagent.com/1234np (1234 represents your listing and "np" can be your code for newspaper). The stats in your control panel will show how many times the code "np" was used.

The AdTracker code you create for your different advertising sources is recorded whenever a prospect accesses your pages as a result of acting upon your advertisement. You can have unlimited codes. Obviously, knowing where people are finding your listings lets you more effectively allocate your advertising dollars.